What is Citi Mobile Banking?
Citi Mobile Banking is a browser-based banking solution which enables Citibank customers to check account information and transfer money on their mobile phones like customers have done via Citibank Online (www.citibank.co.th).
Is Citi Mobile Banking service free?
Citi Mobile Banking is a free service from Citibank. However, you may be charged for data access charges depending on your mobile price plan with your respective service provider. Please check with your service provider for pricing details.
Do I need to download or install any software to use this service?
No. You do not need to download or install any software.
Is Citi Mobile Banking secure?
To ensure the highest level of security, Citi Mobile Banking utilizes two-factor authentication, the same as when customers access via PC or Mac. In addition, no financial information is stored on the mobile phone. The security features of Citi Mobile Banking make it as safe as the Citibank Online.
The website is protected with strong encryption (128-bit Secure Sockets Layer) for access and transactions.
Access is protected by secure login process.
The online session will be automatically terminated after idling for 5 minutes, which prevents unauthorized use of your session by anyone else.
You can also protect yourself from malicious activity by deploying security software available in the market on your phones and ensuring adherence to recommended best practices for Citibank Online
How can I access Citi Mobile Banking?
Visit www.citibank.co.th on your mobile phone browser. Then, simply login with your Citibank Online username and password.
If you do not have a Citibank Online Username and Password, please visit www.citibank.co.th through your PC web browser and click on “First Time Users”. If you are a bank customer, be ready with your ATM card number, ATM PIN, and account number. If you are a credit card customer, be ready with your Citi card number, and Cash Advance PIN.
If you have forgotten your username or password, please visit www.citibank.co.th through your PC web browser and click on "Forgot User ID" or "Forgot Password", then follow the steps required to change your Username or Password.
Do I need to use any particular mobile service provider?
Citi Mobile Banking is available to all customers who can access Internet on their mobile phones. Please contact your mobile service provider for assistance to access Internet on your mobile phone.
Can I access Citi Mobile Banking on any mobile phone?
This service will work best with mobile phones equipped with web browsing capability with internet access. The mobile phone must support viewing of Thai language and should have at a minimum the below specifications
- Protocol: HTTP 1.1 and higher
- WAP version: WAP2.0 (xHTML supported)
- CSS : supported
- JavaScript: ECMA Script (JavaScript)
- Security: SSL, TLS
- Cookie: Supported
- Phones with bigger screen and good navigation are ideal (Resolution: width 176, 240, 320)
Why should I use Citi Mobile Banking instead of Citibank Online on my mobile phone?
Citi Mobile Banking is a customized version of Citibank Online that is accessible via the Internet on your mobile phone. The screens have been customized to optimize your Internet banking experience via your mobile phone while you are on the move. Citibank Online is best viewed through the PC/Mac.
Why is the Internet connection speed inconsistent for Citi Mobile Banking?
The Internet connection speed on mobile handsets varies based on different factors, such as location, network coverage, service provider, connection type and handset model. The design of Citi Mobile Banking is optimized to reduce the loading time.
Does Citi Mobile Banking work on most pre-paid phone service plans?
Please check with your service provider if they provide data usage for pre-paid service plans and their respective charges.
Can I access Citi Mobile Banking when I'm traveling overseas?
Yes, you can access Citi Mobile Banking anywhere as long as you have a mobile internet connection or wireless internet connection via your mobile phone. Citi Mobile Banking is a free service. However, you may be charged for overseas data charges depending on your mobile price plan with your respective service provider. Please check with your service provider for pricing details.
How do I add Citi Mobile Banking shortcut icon on my mobile phone screen?
With Citi Mobile Banking shortcut icon, you will not be required to type the URL on mobile browser. The icon will always be available on the home screen of your mobile phone. To download the icon, simply go to http://asia.citi.com/th/getcitimobile via mobile browser. This will work for Blackberry, Nokia, Sony Ericsson, and Motorola devices, with Java enabled and have Verisign certificate installed.
