Citi®
Turn big payments into big Rewards

Turn Big Payments into
Big Rewards

With Citi PayAll you can now pay for rent, school fees, insurance, travel and other payments by making payments from your Citi Credit Card or Citi Ready Credit and transfer the fund to the bank account in Thailand.

Insurance

Pay insurance fees

Travel

Pay travel package

Rent

Pay rent, condominium and accommodation fees

School Fees

Pay tuition and other school fees

Other

Pay other payments

For Citi Credit Cards , earn Citi Rewards Points or Cash Back with the same earn rate as your normal spending,with only 1.5% fee. For Citi Ready Credit, no fee charge

The payment can be set up both one time or recurring.

Click here for details of participating banks allowed for this service.




Click here for more details

TRACK AND MANAGE

Stay in control

Citi PayAll lets you manage your cashflow smartly and stay in control so you don’t miss a payment or exceed your credit limit.

FAQs

What is Citi PayAll?

You can now pay your education fees and rent using your credit card with the newly launched Citi PayAll feature. For the first time, these payments will be able to earn Citi Rewards Points, cash rebate and special gift. For now, Citi PayAll supports rent and school fee payments on selected Citi Credit Cards and all Ready Credit. please click on “Payments” via Citi Mobile® App or click on the link in the email or SMS sent to you.

Who can I pay with Citi PayAll?

At present, Citi PayAll allows you to pay Rental, School fees, Donation, Condominium management fees, Event, Goods and service purchases, Insurance, Maintenance fees, Membership Fees, Transportation Fee, Travel, Utilities, or Other payments using your Citi Credit Card and Citi Ready Credit. Your recipient does not have to be a Citibank customer and will receive the funds as a normal bank transfer.

What cards can I use for this service?

You can pay with Citi PayAll with all Citi Ready Credit or Credit Card

If you don’t have any of these cards, click on the card to apply now.

Do I earn rewards on my transactions?

Yes, depending on your choice of card you will be able to earn Citi Reward Points, Cash Rebate and special gift for each payment.

Can I schedule a payment?

Yes, you can. Transaction must be made at least 3 business days before the fund transfer date. You also have the option make this a recurring payment for the next 24 months. Currently, you can only set up monthly and bi-weekly recurring payments.

When will the bank charge Citi PayAll transaction ?

For one time and recurring payment, the bank will charge 1 business day before payment date. In the case of interest charged, the calculation of interest will be posted in the statement on the same day.

How long do payments take to reach my beneficiary?

Payments take 3 business days to be processed. In case of payment due on weekend or public holiday, the recipient will receive money on the last business day before holidays.

Is there a fee for using Citi PayAll?

Yes, a small fee is charged per Citi PayAll transaction for using the service with Citi Credit card at rate of 1.5%. The fee will be reflected after you input the transaction amount and recipient details. However, this service is free of charge for Citi Ready Credit.

I've lost my card! Will my payments continue to recur?

If you have lost your card, your payments will not continue on the newly reissued card. Please set up a new Citi PayAll payment on your replacement card to ensure your recipient gets paid on time. However, we will be able to transfer your Citi PayAll payments onto your new card, should your card be renewed upon expiration.

Supplementary FAQs

I am a supplementary Citi Credit Cardholder. Can I still use this service?

Citi PayAll is only available for both primary and supplementary cards.

Is there a cap to the amount I can transact via Citi PayAll?

Yes, the payment transaction is limited with maximum of 3 transactions/month/customer and maximum to the same Payee account of 2 transactions /month/customer and a cap of THB 690,000/month /customer across all payment purpose or 100% of your existing credit limit, whichever is lower.

Can I set up Citi PayAll for both rent and education fees?

You can set up a Citi PayAll for both rent and education fees at any time using your Citi Mobile® App. However, if you choose to enroll via an email or SMS invitation, please note that the offer you receive either an email or SMS is valid for 30 days from the day which will be notify in the communications .

How do I know if my set up or payment is successful?

You will receive an email and SMS notification alert when the payment is set up and when payment has been successfully charged to your card. Successful payments will be reflected in your Citi Credit Card and Citi Ready Credit statement. If you have made a recurring payment, you will also receive a notification alert every month when the transaction is charged to your card. We will also notify you if your payment fails to go through..

My payment got rejected. What do I do now?

You will receive Email/SMS notification when your payment is unsuccessful. In this case, you will not be able to proceed with Citi PayAll. Please make alternative arrangements to ensure your recipient gets paid on time.

If a payment fails, am I still charged?

If your payment fails to go through, the transaction and fee amount will be refunded to your Citi Credit card. For your Citi Ready Credit, only transaction amount will be refunded due to no fee charge on the account.

What happens if I set the payment up to the wrong recipient?

If you made an accidental payment to the wrong recipient which was processed successfully, the payment of the transaction will not be refundable and will still appear on your statement.

Can I amend or cancel my transaction after I have confirmed it?

You cannot amend your transactions once it has been set up. However, should you wish to cancel the transaction, please log into your Citi Mobile® App. You can review and cancel your existing payment instructions by selecting the PayAll option under “Payments” tab. Please cancel the transaction at least 3 business days before your next payment due date as cancellation will not be processed once the payment is charged to your card.

How will my Citi PayAll payments be reflected on my credit card statement?

Your payment will appear as “Rental / School Fees” on your Citi Credit Card or Citi Ready Credit statement, along with indications of the payment type and your recipients name e.g “Rental – Somchai.”

Start using Citi PayAll
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