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Self-Service Banking Tips

Self-Service Banking Tips

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Quick Help

AVAILABLE SERVICES

HOW TO USE CITIPHONE

CONTACT US

AVAILABLE SERVICES

Citi Mobile® App
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With Citi Mobile® App, you can view your account details and manage your personal finances at your fingertips anywhere, anytime.

Search for Citibank TH on App Store / Google Play to download Citi Mobile® App and enjoy full control over your financial matters on the go.

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Citibank Online
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Citibank Online is the Internet banking service that allows you to transact electronically from anywhere in the world at your convenience. You can inquire for account information, view your card statement and transfer fund within Citibank or other banks in Thailand.

Simply login to www.citibank.co.th by using your User ID with Password to experience Citibank Online Service.

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Citi LINE Connect
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A quick and convenient way to check statement balance and get real-time update on your account transactions. Additionally, you can check how many Citi Rewards Points you have, and can redeem for e-coupon instantly. Register today and experience our Citi LINE Connect services!

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HOW TO USE CITIPHONE

QUICK HELP HOW TO USE CITIPHONE

Report Lost of Card
Press *1
  • New Customer
    Press *2
    For existing customer, please Enter National ID, Citi card number or Account number
Account Information, Recent Activities, Statement Request and Rewards
Press 1
Fund Transfer, Credit card payment/ Loan Repayment, Balance Conversion / Loan on Phone and Temporary credit Line Increase
Press 2
Credit/Debit Card activation and Pin services
Press 3
Application Status, Exchange rate and Renewal fee information
Press 4

*These Services can be accessed via Citi online platforms.

CONTACT US

Using CitiPhone Banking

Getting started is easy and simple. All you need is following personal data below in order to gain access to self-service phone banking:

  • Your National ID, Citi card number or Account number
  • Your One Time PIN (OTP) which will be sent to you via your registered mobile number
  • Your Telephone PIN (TPIN)

For specific enquiries, please refer to the contact numbers below:

Toll-Free Number

Destination

Toll-Free Number

Australia

1800-140-244

Belgium

0800-7-2514

Denmark

80-01-5399

France

0800-905-882

Hawaii

1-866-337-7986

Hong Kong

800-966-857

Indonesia

001-800-660-061

Italy

1678-78647

Japan

005-3166-0013

Korea

0078-66-1-0061

Destination

Toll-Free Number

Korea

0078-66-1-0061

New Zealand

0800-10-2289

Norway

800-14-070

Philippines

1-800-1-661-0001

Portugal

0800-866-234

Singapore

800-6611-042

Sweden

020-79-6079

Taiwan

0080-166-1001

United Kingdom

0800-96-9271

United States

1-888-729-0907

Call Us

Product

Number

Services

Main

1588 or (662)-232-2484 for oversea dialing

Report loss of card

Renewal fee information

Temporary credit Line Increase

Transaction Dispute

Marketing Campaign Subscription

Loan on Phone and others

Email us

How to email usExpand

Step 1
1

Login to Citibank Online with your account.

Step 2
2

Select 'Message' from the right top menu.

Step 3
3

Enter One-Time PIN received via SMS to your primary mobile number.

Step 4
4

Click 'COMPOSE MESSAGE'.

Step 5
5

Fill in the information and click 'SUBMIT'.

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