Customer Privacy at Citi
Our goal is to maintain your trust and confidence when handling personal information about you.
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FOR CONSUMERS AT Citi Our goal is to maintain your trust and confidence when handling personal information about you.
YOU HAVE CHOICES: As a Citi customer, you have the opportunity to make choices. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.
SECURITY OF PERSONAL INFORMATION: The security of personal information about you is our priority. We protect this information by maintaining physical, electronic and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information when we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
For more details about Privacy Choices or if you wish to request/ opt-out to receive information from call, letter, SMS or email, please feel free to contact the following channel anytime.
- For Citibank customers, please contact our 24-hour Citiphone Banking 1588
- For Citicorp Leasing (Thailand) customers, please contact Customer 0-2232-4224 on Monday to Friday from 8:30 a.m. – 8:00 p.m. and on Saturday from 8:30 a.m. – 6:30 p.m. except Sunday and bank’s holiday.
If you are, or will be, a resident of the U.S. State of California, you have certain rights with respect to your Personal Information under the California Consumer Privacy Act (“CCPA”) as of January 1, 2020. For more information about what this means to you, please click here https://www.citigroup.com/citi/privacy.html.
The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
For more details about Privacy Choices, please call our 24-hour CitiPhone Banking at 1588.
Cookies are files providing the storage of information or access to information already stored in the telecommunication terminal equipment when or after you visit Citi’s website.
The cookies used by Citi do not store Personal Data that enables the identification of an online users. They are used, among others, to record the users’ preferences, protect websites or conduct marketing campaigns. Unless you give consent to the installation of cookies, certain functionalities on the Citi’s Services will be disabled, e.g. it will not be possible for to submit information through certain product forms. You can manage your cookies settings at any times via your browser, e.g. Google.
(a) Persistent cookies – They are recorded on your device even after you leave the website. They allow storing and remembering your preferences, such as the user name (login) used to log in to the transaction service system. This means that this field will be pre-filled the next time you log in to the website. The pre-fill function will be used only upon your consent. To remove the user name from the login site, you can select the recorded name and choose "Delete user" from the menu on the page of the website.
(b) Session cookies – They are necessary to support information exchange between the service of Citi and the web browsers and, consequently, to enable the accurate display of the website and its functionalities. Their purpose is to enable identification of a given session, i.e. the dialogue between the browser and the server, and users communicating with the server at the same time.
(c) Other cookies – Citi also use other cookies of third parties, which cooperate with Citi, which include Facebook and Google. These cookies enable the third parties to analyze such data as: (i) number of visits; (ii) user behavior on the website, (iii) type of browsers and electronic devices, (iv) information from pixel files or other behavioral information (e.g. your location). However, those Personal Data will not directly identify a person. The purpose of collecting and processing cookies is to gather information about the profile of the Citi’s website visitors, their behaviors, preferences, and interest in individual products. They enable the display of ads and marketing offers, and analysis of information on your interest in the displayed materials.
If you would like to change the browser setting for cookies, you can follow the instructions below.
- Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
- Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
The above browser types are for illustration purposes only. Due to the variety of browsers used, there can be differences in settings which prevent the installation of cookies. Information on cookies can usually be found under "Tools" or "Options" in the menu. More detailed information is usually available on the website of the owner of a given browser.
Adobe Tracking allows us to find out what pages visitors link to, and interpret or infer what is interesting to you. This helps us to keep our content fresh and relevant. For further information regarding Adobe tracking code please refer to http://www.adobe.com/privacy/analytics.html
Cookies cannot be used to obtain data from your hard drive, get your e-mail address or steal sensitive or personal information about you. The only way that any private information could be part of your cookie file would be if you personally gave that information to a Web server. Also, each cookie can only be read by the server that set it, so strange servers cannot view or steal the information in a cookie that you have previously accepted.