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Citi Privacy Policy:
Our goal is to maintain your trust and confidence when handling your personal data. You can learn more about our Privacy Policy here.

You have choices:
A Citi relationship is a unique and rewarding experience. You have access to financial products and services availed by Citi, its affiliates and strategic partners which are designed to help you address and achieve your financial needs and goals.

Accordingly, you can expect us to provide you with information about rewards, privileges, discounts, events, promotions, features, products and services you are entitled to, for example:

  • Preferential interest rate promotions on your Citi credit card(s), Citi Ready Credit, Citibank debit card, Citigold or Citi Priority (e.g. equal payment plans, balance transfers, installment loans, special time deposit interest rate)
  • Information about marketing offers, privileges or benefits of the products and services you have with us
  • Relevant products or services under Citi, its affiliates or strategic partners that may suit with your needs and preferences

Please note that if you choose not to receive marketing and promotional messages, you may miss an opportunity to get updated benefits and privileges from us.

As a Citi customer, you have the choice to withdraw consent for marketing activities under Personal Data Protection Act B.E. 2562 (PDPA).

Should you choose not to receive marketing and promotional SMS messages or emails from us or would like to withdraw consent under PDPA, please submit an online request form by following steps below.

  1. Log in to Citibank Online at
  2. Go to Services > My profile

  3. Select menu Message > Compose from left navigation. Then click ‘Compose Message’

  4. Select “PDPA Consent Withdrawal” and submit the form


  • If you would like to withdraw consent for marketing activities under PDPA, after we receive your request, our agent will contact or notify you on the progress within 7 working days.
  • You will continue to receive informational and non-marketing messages from the bank.
  • Don’t have Citibank Online account? Register here
  • Forgot User ID/ Password? Click here
  • If you would like to grant consent for marketing activities under PDPA, you can submit the request with selected subject ‘PDPA consent granted’.
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