What is E-Statement?

E-Statement is an electronic version of your paper statement. It offers the same comprehensive information as the paper statement. When a new E-Statement is ready, you will receive an E-Statement email notification at your registered email address. You can access to the Citi Mobile^® App or Citibank Online to view your latest statement or up to 7 years in PDF file.

What accounts will I be able to receive E-Statement ?

You can enroll E-Statement service for the below accounts:

1. All Citi Credit cards & Citi Ready Credit accounts
2. All banking accounts (Citigold, Citi Priority, Citibanking)

3. Is there a fee for using the E-Statement Service?

   No, E-Statement is free of charge.

How can I register for E-Statement service notification? How long does it take?

It is simple to enroll in the E-Statement service notification as follows.

1. Click here to "Apply" via Citibank Online. Click here to view Demo.
2. Click here to "Apply" via Online Form and we will contact you.

Your registration will be effective within next 2 business days.
In case you enroll E-Statement in 2 business day before statement cycle date, you will receive E-Statement service notification via email and suppress paper statement when your new E-Statement is available.

For instance if your statement cycle date ends on 25th of the month you must apply for E-Statement on the 23rd in order to receive the statement for that particular month.

How will I know if I have successfully enrolled in E-Statement services?

You will receive a Welcome to E-Statement email at your registered email address upon successful enrollment in each of the services.

If I apply for new Citi Credit card / Ready Credit/Banking accounts, do I need to enroll in E-Statement service notification for these new accounts?

No. If you are currently enrolled in the E-Statement service notification for ALL your banking, credit card and Ready Credit accounts, the service will apply to all new accounts you open with us.

I have more than one Citi Credit card account or Ready Credit account. Can I use E-Statement for some accounts but not all?

No. Once you enroll in E-Statement service notification for credit cards, this will apply to ALL the credit cards and/or Ready Credit you hold

When will I receive the E-Statement?

You will receive E-Statement service notification email within next business day after the Citi Credit card/Ready Credit statement cycle date.

Why did I not receive any confirmation email after enrollment? Why did the email end up in my spam folder?

Please ensure your registered email address has sufficient capacity at all times and add Citibank's email address (citibankthestm@edelivery.citi.com) to your contact list to avoid potential spam

Can I change the email address of my E-Statement service notification?

Yes. Please log on to Citibank Online to change your designated email address whenever it is changed.

What is the card statement summary feature about?

The card statement summary feature allow Citi Cardholders to directly access the most important information of their latest statement such a payment due, due date and billed transactions in just a few quick steps. The information is displayed in a prominent, easy-to-read format on any mobile or desktop device.

Is my information secure?

Absolutely. To access the latest statement summary, cardholder must click on an encrypted link and enter a One Time PIN sent only to his/her registered mobile number to prevent unauthorized access.

Why do I see a message that the page has expired when I click on "View Statement Summary"?

To protect your information, the Statement Summary link on the E-Statement email expires after 30 days from the date the email is sent. If you wish to access statement information of previous statements, please log in to Citibank Online to download the E-Statement of the month you wish to see.

How is the Statement Summary different from the E-Statement?

The card statement summary will display those information vital for a cardholder to make an informed payment, such as total amount due, due date and the billed transactions that form the total amount due. The E-Statement contains additional information pertaining to your Citi Credit card, such as interest rates, rewards point earned and installment plan balances where applicable.

What if I want to see my complete E-Statement?

You can open attached PDF statement file in E-Statement with default PIN (Date of Birth) or your customize PIN in case you enrolled via Citibank Online or had changed it.

Additionally, you can download complete E-Statement of latest statement or for 7 years back via Citibank Online or Citi Mobile Application whenever you need.

What if I want to see my installment plan balances?

To see your installment plan balances:

1. Please sign on to Citibank Online and go to main menu "Service" > Card services > Installment plan Inquiry
2. Please sign on the Citi Mobile and go "Manage you credit" > Installment plan Inquiry

Why is the Min Due on Statement Summary different from what's on my PDF statement?

The Minimum Amount Due on the Statement Summary is updated real time to reflect any payments or credits posted to your account after the said statement has been generated, while the Min Due on the PDF statement does not reflect these subsequent payments. Hence, the Min Due amount on the Card statement summary is a more accurate figure at any given point in time.

What if I enable Citi Mobile Token, Shall I use SMS OTP or Token? How to manage it?

Currently on SMS OTP is supported.

What if I am on aboard without Mobile roaming what option can help me to manage it instead of generating OTP?

Unfortunately, the current service is only available via SMS OTP as authentication. However, you can open PDF attachment to check complete information.

What if there is any transaction of my supplementary card and I belong primary card, will I see those information on my statement summary page?

Similar to statement, all primary card customers will be able to view their transactions as well as their supplementary card transactions. However, supplementary card holders will not be receiving the E-Statement mailers as statements are not generated to supplementary card holders.

How many of number of transaction will be displayed on last statement summary page?

Customer will be able to see 50 transactions on the first load. For more transactions, customer can click on "Load More" to view more transactions.