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Discontinuation of e-statement enrollment and disenrollment service

We are writing to inform you of an important change to our banking services that may affect you.
Effective from 8 March 2024, e-Statement enrollment and disenrollment service request will no longer be available via Citibank Online for your Citi Credit Card, Citi Ready Credit and Citibanking accounts. Rest assured that you can continue to view your e-Statements on the Citi Mobile® App or Citibank Online as usual if you have already subscribed for the service.

We value your loyalty and appreciate your understanding as we make these changes to better serve you. Should you have any questions or concerns regarding the change of e-Statement service, please do not hesitate to contact our customer service team.

Thank you for choosing us as your trusted financial partner. We look forward to continuing to serve you with excellence and dedication.

Electronic Statements (E-Statement)

Use Citi E-Statement service notification (free of charge) send directly to your registered email and enjoy ease of access to your Citi Credit Card, Citi Ready Credit and Banking accounts information by logging in to the Citi Mobile® app or Citibank online to view statement. For your convenience, your E-Statement will be in the same format as your paper statement you received and faster delivered within next business day of your statement cycle date.

Why Switch to E-Statement



  • All statements in one place - available 24/7
  • Available to view statements on the Citi Mobile® App or Citibank Online up to 7 years
  • Get free SMS alert for payment due date
Faster & On Time Delivery

Faster & On Time Delivery

  • The statement delivery will be punctual
  • Receive in your inbox in a next business day after statement cycle


  • Same format as the paper statement
  • Stay tuned for latest promotion via e-Newsletter as in the paper statement
Safe & Secure

Safe & Secure

  • Access to statement with your User ID and secured authentication of One Time Password
  • Worry-free from email receiving failure as you can view statement via the Citi Mobile® App or Citibank Online anytime!

How to Enroll

Here's how you enroll E-Statement in Citibank Online

Haven't registered Citibank Online?

No worry, please fill-in online form. It won't take long!


Already registered Citibank Online?

Please click 'enroll now' to Step 3.


What's E-Statement format?

A Simple identity

It's intelligible appearance classified by Banking account, Credit card or Ready credit with last 4 digits to identify your account and stay tune for monthly e-Newsletter. You can instantly log in to the Citi Mobile® App or Citibank Online.

Smart Viewing

Display summary and billed transactions in PDF format as same as you receive physical statement.

Two-factor authentication

Log in to the Citi Mobile® App or Citibank Online with secure password and authenticate with SMS OTP before viewing the statement in PDF.


Hello, how can we help you?

  • Basic
  • Enrollment/ Service Scope