Discontinuation of Services on Citibank Online and Citi Mobile App
Discontinuation of Services on Citibank Online and Citi Mobile App effective from 8 March 2024
Discontinuation of Services on Citibank Online and Citi Mobile App effective from 14 April 2024
Do more with just one app
A simpler, faster and safer way of banking is here.
You’ll now have greater flexibility at your fingertips, with personalized views and new features, designed for you to spend less time on it.
Everything at a glance
Other features for your banking needs
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How do I download the Citi Mobile® Interface -
Top features -
The simple way to send and receive money -
Your security is our priority -
If my cards are locked, will my recurring bill payments be affected? For example, the auto-debiting of my Citi Credit Card/Ready Credit Account for monthly phone bills. -
After successfully activating my card, can I use it immediately? -
If my card is locked, can I pay outstanding bills on my Citi Credit Card/Ready Credit Account? -
If my Citi Credit Card is locked, will I still be able to log in to Citibank Online? What online functions can I still access if my card is de-activated? -
What are Overseas Transactions? -
How to become new online users? -
How to recover your UserID/Password? -
How to Activate your Debit card/Citi credit card? -
How long will it take for my new ATM PIN to take effect? -
How many times can I reset my ATM PIN? -
What will happen to my old ATM PIN? -
Which Citi cards will be sent in a de-activated status? -
Can I use my credit or debit card at merchants without activating it? -
Can I use my credit or debit card to withdraw cash at the ATM without activating it? -
How long will it take for my card to be activated? -
Can I unlock my card after it is locked? -
Can I perform online transactions using my locked card? -
Can I make a transaction or withdraw cash using my locked card? -
How long will it take for my card to be locked or unlocked? -
Will the mailing address, phone number and email address be changed for both my credit card and banking statements? -
My existing mailing address or phone number is a overseas address, how can I update my address? -
What should I do if I cannot update my phone numbers through Citibank Online? -
How long will it take for my password to be changed? -
Can I change my User ID? -
How can I change my password? -
How often can I change my password? -
When I reset my password can I use a password that was used earlier? -
What statements can I download from the Citibank Online? -
How long will it take to retrieve the statement via Citibank Online? -
For how long the statement will be available to view and download in the Citibank Online System? -
Why is my credit card statement not consolidated? -
Why am I not able to download statement for some of my cards? -
What information will I be able to see in downloaded statement?
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If it's my first time enabling for Notifications, will I still be receiving SMS alerts? -
If I want to receive my alerts via SMS and Notifications, what should I do? -
Besides SMS and Notifications, can I also receive alerts via email? -
I have changed my mobile phone. Will I see my past Notifications on my new mobile phone? -
Why am I unable to enable Notifications on my secondhand mobile phone? -
I lost my mobile phone. How can I disable Notifications? -
How do I disable Notifications before I sell my mobile phone? -
Why can't I receive Notifications in China? -
Why did I suddenly stop receiving Notifications? -
What is Push Notification? -
If I change my alert threshold limit in Citi Mobile® App, will it change the threshold limit for SMS and Email notification for the same alert? -
Where can I find the alerts that has been sent to my mobile phone via Push Notification?
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What is Citi Mobile® Token ? -
What are the benefits of Citi Mobile® Token? -
I lost my mobile phone. How do I disable Citi Mobile® Token? -
I have a new mobile device. How do I enable Citi Mobile® Token? -
I have entered my 6-digit Unlock Code incorrectly five times (or more), and I'm unable to proceed now. What do I do? -
Can I use the Citi Mobile® Token in my old mobile device after enabling it in my new mobile device? -
Why do I need to create a 6-digit Unlock Code in order to use Citi Mobile® Token? -
Can I use Citi Mobile® Token without Citi Mobile® App installed?
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What is Touch ID (or Fingerprint login)? -
What is Face ID? -
How secure is Touch ID and Face ID? -
How long is my Touch ID or Face ID Sensor enrollment for Citi Mobile® App valid? -
Will Touch ID/Fingerprint or Face ID Sensor for Citi Mobile® App be disabled once I change my mobile number?
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How long does it take for my new address, phone number and email address to be effective? -
Will the mailing address, phone number and email address be changed for both my credit card and banking statements? -
My existing mailing address or phone number is a overseas address, how can I update my address? -
What should I do if I cannot update my phone numbers through Citibank Online?
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How long will it take for my password to be changed? -
Can I change my User ID? -
How can I change my password? -
How often can I change my password? -
When I reset my password can I use a password that was used earlier?
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How long will it take for payment to reach Citibank for my credit card or Ready Credit? -
I am not able to see the payment made to my credit card or Ready Credit Account transaction history? -
What happed if my payment was rejected? -
How will I know if the payment is made to my credit card?
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Why am I not able to find the item that I want to redeem?
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What statements can I download from the Citibank Online? -
How long will it take to retrieve the statement via Citibank Online? -
For how long the statement will be available to view and download in the Citibank Online System? -
Why is my credit card statement not consolidated? -
Why am I not able to download statement for some of my cards? -
What information will I be able to see in downloaded statement?
Remark: Screens shown are for illustration purposes only. Please refer to the Citi Mobile® App for actual and accurate screens.