Frequently asked questions

Frequently asked questions

Frequently asked questions

Frequently asked questions

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Single User ID based login allows you to login to Citibank Online with a Single User ID of your choice. This ID will be a Single Username to access all your accounts on Citibank Online from any Desktop / PC / Laptop / Mobile Devices.

This could apply to you if you have Multiple Citibank Online logins which was created for the different accounts or card type (examples: Multiple Credit Card logins, Multiple Banking Account logins, Multiple Banking and Credit Card logins).

Currently, you may access multiple Citi accounts online using Multiple Users ID. This is now being replaced with the Single User ID based login to access all accounts with single login.

No. If you have one relationship and are using one Username, this will not apply to you now.

Yes, if you have Multiple User ID. Please note that this Single User ID needs to be set-up for the first time on your Citibank Online (www.citibank.co.th) prior to login in to Citi Mobile.

All Citibank customers will be able to access their account Online with this Single User ID only. However this User ID is your single point of access on Citibank Online or Citi Mobile.

Yes, GVA functionality may be impacted for the following countries: Singapore, Singapore IPB, Thailand, Vietnam, Indonesia, Philippines, Australia and Guam. Please re-register for GVA in case you encounter issues to view your accounts for any of the above countries.

You can register your account to Citibank Online by clicking on REGISTER at the Home Page.

Step 1

Select Your Card Type

Option 1: If you are have ATM Card or Ready Credit

Option 2: If you have Credit Card

Step 2

Agree to the Terms and Conditions

Step 3

Provide the details to authenticate your account

ATM Card or Ready Credit

Credit Card

Step 4

Enter the One-Time PIN (OTP) that you will receive via SMS on your mobile phone that you registered with us

Step 5

Create your User ID and Password

Step 6

Confirmation of Registration

To ensure that your User ID is unique and secure, please follow these requirements in creating your Citibank Online User ID:

  • 1. Your User ID must contain 5 characters or more
  • 2. Your User ID must contain at least one letter
  • 3. Your User ID cannot contain 3 or more consecutive identical characters (e.g. 111, aaa)
  • 4. Your User ID cannot contain 3 or more consecutive sequential characters (e.g. 123, abc)
  • 5. Your User ID cannot contain special characters

Note: If you try to create a User ID that has been chosen by another Citibank Online User ID, Citibank Online will not accept the User ID and instead will recommend another option.

To ensure the security of your account, please follow these requirements in creating your Password:

  • 1. Your Password must contain 6 characters or more
  • 2. Your Password must contain at least one letter
  • 3. Your Password cannot contain 3 or more consecutive identical characters (e.g. 111, aaa)
  • 4. Your Password cannot contain 3 or more consecutive sequential characters (e.g. 123, abc)
  • 5. Your Password cannot contain special characters
  • 6. Your Password cannot be the same as your User ID

Whether you are a Citibank Savings/Checking customer, Ready Credit or a Citibank credit card owner, you can login to Citibank Online through the following:

  • 1. From the Citibank Online home page, click Please Login with -> User ID.
  • 2. Enter your User ID and Password, and then click Login.

This is the function that allows you to login to Citibank Online with your 16 digit credit card number and expiry date; you can view your credit card account details and redeem your rewards (limited functionality).

You can still login to your account. Just click on the "Forgot your User ID?" link in the sign-on screen to retrieve your User ID. You will need your ATM Card Number and ATM PIN, or your Credit Card Number and personal information, to get your User ID online.

You can reset your password online to start logging on to your account. Just click on the "Forgot your Password?" link in the login screen. You will need your User ID, ATM Card Number, ATM PIN and Account Number, or your User ID, Credit Card Number and Personal information, to be able to reset your password online.

The OTP is an additional layer of security in the form of an SMS sent to your primary mobile phone whenever you make online transactions. The OTP is sent when you access detailed information or make transactions on your account through Citibank Online.

The OTP will only be sent to the primary mobile number the system. If you wish to change or update your primary mobile number, to update your contact information, please contact Citiphone banking 1588.

Wait for at least 30 seconds to a minute for your OTP to be sent to your mobile phone. However, if you have not received your OTP, within a 5-minute period, please contact Citibank Online Helpdesk on 02-788-7808.

Primary Mobile is not updated. Please call CPO 1588 to update mobile no.

During our update primary mobile number process. Need to wait for 3 Working Days after update mobile no

If you just have done upgrade new mobile O/S version and have not reboot yet, please reboot your mobile handset.

If your SMS Mail Box is full, please clear your SMS Mail Box

Yes, you can use Citibank Online but for transactions that require the use of an OTP are those that enable you to have full, detailed access to your account profile and information. These include:

  • 1. View account details & activities
  • 2. Downloading account activity
  • 3. Make a Transfer
  • 4. Utility Bill Payment
  • 5. Mobile Top-up
  • 6. Registration and activation of Global View of Accounts
  • 7. Chang User ID
  • 8. Chang ATM PIN
  • 9. Chang password
  • 10. Enrolling into e-Statement

Yes, you can use Citibank Online anywhere by using URL www.citibank.co.th but you'll need to activate international roaming on your mobile phone then your OTP will be sent as long as your mobile phone on our record is enabled to receive text messages.

In case you always goes abroad, you can request for the Hardware Token by following;

  • 1. Contact Citibank branch Interchange21 (Asoke Intersection), Silom or Central World.
  • 2. Fill in the Hardware Token request form.
  • 3. After received Hardware Token, you have to register the token through Citibank Online.

Yes, the OTP is free of charge except for cases wherein incoming SMS charges are applied by your service provider for international roaming.

A Hardware Token is a key ring sized plastic token which can be used to generate a One Time PIN (OTP). The token includes a small keypad, OTP button and a screen which will display the six digits OTP.

Customer can request the Hardware Token by following;

  • 1. Contact Citibank branch Interchange21 (Asoke Intersection), Silom or Central World.
  • 2. Fill in the Hardware Token request form.
  • 3. After received Hardware Token, you have to register the token through Citibank Online.
  • 1. Login to Citibank online (www.citibank.co.th)
  • 2. Select Services and choose "My profile" from the top menu
  • 3. Under "My Profile", Select "Hardware Token Registration"
  • 4. Input following information
    • Date of birth (DD/MM/YYYY)
    • Hardware Token serial number
    • One - Time Password (Press the green button at the bottom right of the Token)
  • 5. Select Continue

To generate an OTP using the Hardware Token, simply press the green OTP button in the bottom right corner of the token. An OTP will display in the screen which you can then enter into the field provided in Citibank Online.

  1. Select Payment & Transfer from the top menu
  2. Select the "To Account" you wish to perform the payments or transfer
    1. Your Own Citibank Accounts
    2. Other Local Citibank Accounts in Thailand *
    3. Other Local Bank Accounts in Thailand *
    4. Bill Payment *
    5. Global Citibank Accounts (International) *
    6. Telegraphic Transfer - SWIFT (international) *

    (* for these transfer type, you will need to add and activate the payee before proceeding with Payments and Transfers. Go to Manage Payee > Add Payee in Payment & Transfer menu)

  3. Select the "From Account" for the payment or transfer
  4. Enter the payment or transfer details
  5. Confirm payment and transfer details
  6. Click "Make this Payment" to effect the Payment and Transfer

Click here to see the DEMO of payments and transfer.

Online Authorization Code (OAC) is a 6-digit code used to authorize every payee for whom you wish to transfer funds or pay Credit Card/ Ready Credit bills. This makes your online banking experience completely secure.

After you add the payee to your list, an Online Authorization Code (OAC) will be issued and made available to you via e-mail/SMS.

Add Payee Activate
SMS Email Citiphone
Other Local Citibank Accounts in Thailand
Other Local Bank Accounts in Thailand
Global Citibank Accounts (International)
Telegraphic Transfer - SWIFT (international)
Mobile Top Up
Utility Bill Payment

Yes, we do have the daily transfer limit based on the table below;

Transfer to Daily transfer limit
Citibanking Citi Priority Citigold
Your Own Citibank Accounts No limit No limit No limit
Other Local Citibank Accounts in Thailand Total THB 150,000 Total THB 300,000 Total THB 500,000
Other Local Bank Accounts in Thailand
Global Citibank Accounts (International) $45,000 $45,000 $45,000
Telegraphic Transfer – SWIFT (International) $20,000 $20,000 $20,000

** If you make a transfer to other bank account, the fund shall be deposited to your destination account within 2 business days after transfer date.

Transfer to Transaction Fee
Citibanking Citi Priority Citigold
Your Own Citibank Accounts Free Free Free
Other Local Citibank Accounts in Thailand Free Free Free
Other Local Bank Accounts in Thailand Free Free Free
Global Citibank Accounts (International) Free Free Free
Telegraphic Transfer – SWIFT (International) THB 500 THB 350 THB 250

** If you make a transfer to other bank account, the fund shall be deposited to your destination account within 2 business days after transfer date.

Future dated transfer allows you to make the transfer transaction only once in the future but recurring transfers allows you to set the payment date, frequency (monthly, quarterly, semi-annually and annually) and also the ending payment date.

The type of payee that supports future dated and recurring transfers are:

  • Your Own Citibank Accounts
  • Other Local Citibank Accounts in Thailand
  • Other Local Bank Accounts in Thailand

Note: You can set your future payment date 2 business days after present date.

Example: Today is 01/01/2013 the payment date that you can set is 04/01/2013 or later (Cannot be 03/01/2013 because 01/01/2013 is the public holiday).

Click here to see the DEMO of future dated and recurring transfers.

SWIFT Code is a unique identification code for a particular bank and it is a standard format of Bank Identifier Codes (BIC).

SWIFT Codes are used for transferring money and messages between banks. SWIFT Code is 8 or 11 characters for a bank. If SWIFT Code is 8 character codes then it points to the primary branch/office.

Example: "DEUTDEBB101"

"DEUT" 4 letters: Institution Code or bank code.

"DE" 2 letters: ISO 3166-1 alpha-2 country code

"BB" 2 letters or digits: location code

"101" 3 letters or digits: branch code, optional ('XXX' for primary office)

Where an 8-digit code is given, it may be assumed that it refers to the primary office.

IBAN (International Bank Account Number) is a standard numbering system developed to identify bank accounts from around the world. It was originally developed by banks in Europe to simplify transactions involving bank accounts from other countries.

Example: "GB15MIDL40051512345678"

  • Country code identifies the country in which the IBAN was issued and where the IBAN account is held.
  • Check number enables a banking institution to complete an integrity check of the IBAN. It will vary from one IBAN to another.
  • Bank code identifies the IBAN account holders bank.
  • Sort code and account number identify the account into which funds should be transferred. You will see from your statement that these are the same as your UK bank account details.
  • You will need to login to Citibank Online with your User ID and password.
  • Please note: Bill Payment is not available through the "Express Login" function using credit card number to login.
  • The service is under "Payments & Transfer" menu > Payee type: Bill Payment.

This service is available to individual Citibank Customers to make bill payment with their VISA or MASTERCARD Credit Cards (exclude DINERS) , Ready Credit and Savings account to the particular categories as the figure in the table.

Merchant Categories Source of Fund
Credit Card Ready Credit Saving account
1 Mobile Yes Yes Yes
2 Utility Yes Yes Yes
3 Credit Card and Loan No* No* Yes
4 Leasing No* No* Yes
5 Insurance Yes No* Yes
6 Internet Yes Yes Yes

The bank offer two available methods for making bill payment as the following:

  • One-Time Bill Payment: you can enter the details of the biller and references for your bill and make the payment without pre-registering your payee.
  • Registered Bill Payment Payee: You setup your payee information one time which is then stored for future use, making it much more convenient to make bill payments in the future as you do not need to enter the payment instruction details each time. You will simply need to enter the amount you need to pay.

You can delete a bill payee under "Payment & Transfer" menu > "Manage Payee List" > "Manage Payee".

Bill Payment Transactions via Citibank Online have the following conditions:

  • Minimum Transaction amount at 1 THB per transaction
  • Maximum Transaction amount at 49,000 THB per transaction *
  • Cumulative limit per customer/ per day
    • For CitiBlue, Daily Cumulative limit at 150,000 THB/day **
    • For CitiGold, Daily Cumulative limit at 300,000 THB/day **
    • For Credit Card Customer, daily cumulative limit of 150,000 THB/day
    • For Ready Credit Customer, daily cumulative limit of 150,000 THB/day

* In case the bill amount is over than 49,000 THB, It will require you to make multiple payment to that biller.

** For credit card and ready credit customers, the amount available to pay will also be restricted by the available credit limit for Credit Cards, and Ready Credit, and available balance for savings accounts.

You can enjoy making bill payment without registration to most merchants. However, first time registration is required for 3 merchants (Metropolitan Waterworks Authority \ TOT \ TT&T) that define first time registration as mandatory and will be available to pay via Citibank Online on the next billing cycle. For the current billing cycle, you have to pay through the normal channels.

The bill payment will have the transaction fee base on the payee company and will be shown on the screen prior to you confirming the transaction. For some merchants e.g. AIS, this is a free service. For other merchants there are fees applied up to a maximum of 15 THB per transaction.

Customers can enjoy making bill payment to 83 leading merchants in Thailand across 6 different merchant categories. Please "Click here" for more information.

Bill payment transactions will not receive Reward points and/or Cash back.

The bank will process and coordinate with the billing organization/company to reduce your outstanding balance within 2 working days after you have completed the transaction on Citibank Online.

The merchant is responsible to send the payment receipt to you.

By proceeding with this Bill payment service, you agree that the bank is acting as the intermediary in facilitating the bill payment service only. In case of over-payment in which we have already credit to the account of the payee organization/company, you will need to contact the payee organization/company by yourself in order to receive the refund. The refund is subjected to the discretion of the billing organization/company.

  • You will need to login to Citibank Online with user ID and password. The Mobile Top-Up function is under Services > Mobile Top-Up at top menu.
  • Before perform the top-up, you have to register a new pre-paid number with your account.
  • You will then need to activate this number using an Online Authorization Code (OAC), which is a 6 digit code, sent via SMS to your primary mobile number. Once you receive the OAC, please enter the code on Citibank Online which activates this mobile number and you will now be ready to start using the Mobile Top Up service.

Note: You only need to register the pre-paid number you would like to top up once. Going forward, this information is stored on our system to make the top up more convenient for you.

Citibank's Credit Card and Citibank's Ready Credit

The 6 digit OAC code will send to your primary mobile number. The OAC will expire in 5 minutes. If you do not enter the code within 5 minutes, please delete the prepaid number and proceed to register the new number once again.

No. To make any change on registered prepaid mobile number, please delete the prepaid number and proceed to register the new number once again.

Only Happy (DTAC), 1-2-Call (AIS) and 1-2-Call 3G (AIS 3G)

  • Happy (DTAC) : 50,100,200,300,400,500 and 800
  • 1-2-Call (AIS) : 50,100,150,200,250,300,350,400,450,500,800 and 1500
  • 1-2-Call 3G (AIS 3G) : 50,100,150,200,250,300,350,400,450,500,800 and 1500

You can perform mobile top-up online not over 1,500 THB or 3 times a day per card/account.

You will get SMS message to confirm on the success from Citibank and your mobile operator.

Also you can login to Citibank Online and access "Transaction Status and History" menu under Mobile Top-Up function for checking the final status.

No. As long as you have a valid Credit Card and Ready Credit account with Citibank Thailand, you can enjoy the benefit of Citibank Online free of charge.

Yes, the service is ready to serve you on Citibank Online 24 hours a day, no holiday whenever you want to perform top-up to yourself, family or friend pre-paid mobile number.

You will get a special and better rate if you are booking new Time Deposit account on Citibank Online. Also the opening of Time Deposit online is available 24 hours, you do not need to come to our branches top open a new Time Depoit account.

You will need to have Savings or Checking Account in THB currency with Citibank Thailand.

You will need to login to Citibank Online with User ID and Password. The function is under "Time Deposits" menu.

No, only TH currency is allowed.

You will need to come to Citibank branches to perform the early break.

The amendment are not allowed to process online, you will need to come to Citibank branches to proceed.

Yes, it will display under View Deposit Summary.

The minimum amount for booking is 100,000 THB

After you select source of fund and enter amount, you will have to click "View Rates" button, Tennor with Rate will promptly displayed.

Your newly book Time Deposit account will promptly display under View Deposit Summary tab menu. Also you will receive Advice post to your primary address that registered with Citibank Thailand.

Yes, opening of Time Deposit online transaction is available 24 hours. However, the online transaction that has been made after 10:00 p.m. of business days or the online transaction that has been made on weekends or on public holidays will be treated as the transaction with the quoted interest rate of the next business day transaction.

An Electronic Statement is an electronic version of your statement that you can view and print right from your computer.

  • Automated Filing 12 months
  • Faster
  • Convenient(24 hrs 7 days access anywhere in the world through personal mailbox or online access)
  • Safe(Double protection from your personal mailbox and ePIN encryption)
  • Automated bounce management(SMS notification when we cannot deliver your eStatement)
  • Resend of eStatement online(Customer can call CitiPhone Banking service to resend eStatement via email)
Value proposition Paper Stmt eStatement
Automated Filling 12 months No Yes
Faster No Yes
Convenient (24 hrs 7 days access anywhere in the world via personal inbox or CitiBank Online) No Yes
Safe (Double protection from email login and E-Statement Password) No Yes
Automated bounce management (SMS notification) No Yes
Resend online No Yes

All customers who hold banking, credit card and investments accounts will be eligible to enroll for electronic statements.

To enroll for electronic statements, follow these simple steps:

  • Login to Citibank Online

  • Select 'MY PROFILE'

  • E-Statements/Advices Enroll/Edit

    • Choose 'E-STATEMENTS' and select 'Enroll/Edit e-statement'

    • Verify your email address

    • [If No alternate email address, please ignore this step] Select your 'Preferred E-mail Address' to deliver E-Statements

    • If you choose to receive E-Statements delivers via your personal mailbox. Please customize your E-Statements Password(ePIN) for personal protection

    • Accept Terms and Conditions

    • Click 'NEXT' to further process and 'CONFIRM' to complete the transaction

Yes, you can view your E-Statements via our CitiBank Online:

  • Please install Acrobat Reader version 7.0 and above. To find out Acrobat Reader installation, please go to get.acrobat.com/reader/

  • Login to CitiBank Online

  • Select 'MY PROFILE' and click 'E-STATEMENTS'

  • Choose 'View e-statement' and select your account/credit card statement

  • Select period

  • Pop-up overlay will notify you on E-Statement will be saved in the temporary files of your browser.

  • Click 'PROCEED' to confirm view online E-Statements

If you have not changed it or predefined own password on Citibank Online, the Electronic Statement standard password is ddMonyyyy where:

  • dd : Two digits of your birth date
  • Mon : The first 3 letters of your birth month in English,(The first letter is uppercase and the rest are lowercase)
  • yyyy : Your birth year (A.D.)

For example, if your birth date is on 1 August 1970, your password would be 01Aug1970

By enrolling for Electronic Statements, you have chosen to receive your statement(s) electronically, hence no paper statement(s) will be sent to you.

No. This is because Electronic Statement enrollment takes into consideration your total relationship with the bank. Therefore when you enroll for Electronic Statements, you will stop receiving paper statement(s) for all the accounts in which you are the principal account holder.

Your first Electronic Statement shall be sent to you via email on the next cycle upon your successful enrollment at least 2 days before your current statement date and your paper statement(s) will be immediately suppressed.

No, only principal card holders are able to enroll for Electronic Statements.

No, all accounts linked to the principal card that you subscribe Statement via E-mail for will also receive Statements via e-mail.

You can view your past 12 months' statements via Citibank Online, subject to availability.

Yes, you can get the new Electronic statement by contacting to Citibank Online Helpdesk on 02-788-7808 to regenerate your new Electronic statement.

Note: The new Electronic statement can regenerate 24 Hrs after you get the original Electronic statement.

Example: You get the original Electronic statement on Jan 1, 2013 at 10.00 a.m. so you can contact to Citibank Online Helpdesk to regenerate the new Electronic statement on Jan 2, 2013 after 10.00 a.m.

Global View of Accounts allows you to view your Citibank accounts in other countries (see below for list of countries available for viewing) when you logon to Citibank Online.

  • Australia
  • China
  • Guam
  • Hong Kong
  • India NRI
  • Indonesia
  • Malaysia
  • Philippines
  • Singapore
  • Singapore IPB
  • Taiwan
  • United Arab Emirates
  • United Kingdom
  • United States of America
  • Vietnam

No, Global View of Accounts will only enable you to view all of your Citibank accounts abroad. To transact and manage your funds, you will need to sign-on to that specific account.

No, Global View of Accounts is FREE to bank clients.

No, Citi Alerts is free of charge; however, your normal SMS charges imposed by your mobile operator will apply for notification delivered via SMS. Citibank shall be entitled to charge for this service.

All Citibank customers who hold banking, credit card and investment accounts supported by Citi Alerts are eligible for the Citi Alerts service.

To enroll for Citi Alerts, you may enroll through any of the following:

  • Login to Citibank Online with your User ID & Password . Browse to My Profile > Citi Alerts > Manage Alerts to proceed with your enrollment.
  • Alternatively, Call our 24-Hour CitiPhone Banking to enroll.

Yes, you can customize your own Citi Alerts Profile any time. Simply login to Citibank Online with your User ID & password and Browse to My Profile > Citi Alerts > Manage Alerts. You will be able to amend your alerts as well as your preferred mode of notification.

Once enrolled, the alerts would be activated on the next business day.

Alerts are delivered to you either by email or SMS, based on your individual subscription.

Citi-Alert SMS delivery service is not specific to any specific mobile operator. SMS delivery to overseas mobile numbers, is subject to your internet and/or mobile phone operator being able to support the service.

Yes, Citi Alerts via SMS is available for both local and overseas mobile service provider. The receipt of Citi Alerts is subject to your internet and/or mobile phone operator being able to support the service.

Yes, Citi Alerts delivered via SMS is available on all mobile phone with the SMS function.

No,you are not required to update the Bank if there is no change in your mobile phone. Please note that you may experience some service disruption when your mobile phone number is being switched over from your old mobile service provider to your new mobile service provider's network. Depending on the volume of porting the requests, the service disruption may last up to 3 hours.

Yes, you are required to update the Bank should there be a change in mobile phone. As Citi Alerts delievered via SMS may contain your account information, therefore, it is important that you keep the bank updated with your current mobile phone number.

No,so long your contact details have not changed, your CitiAlert service would continue to function based on your Alert preferences & available contact details.

No,so long your contact details have not changed, your CitiAlert service would continue to function based on your Alert preferences & available contact details.

No,The CitiAlert enrollment would apply to your newly added products automatically, based on their functionality. e.g. If you have enrolled to Credit Card Alerts, your newly added Credit Card would automatically be applicable for the Credit Card alerts that you have enrolled.

Yes, the main bank account holder & the joint bank account holder will both be eligible to enroll for Citi Alerts.

Yes. Supplementary credit card holders are eligible for this service

Yes, enrollment for alerts under the 'Banking Alert' and 'Credit Card Alert' categories, both will apply to all the bank and card accounts.

Update us your contact details:

To successfully receive Citi Alerts, please ensure that you keep your email address and mobile phone details updated with us at all times:

  • Call our 24-Hour CitiPhone Banking at 1588.
  • Update your contact details at any of our Branches or Interchange21 (Asoke Intersection), Silom or Central World.